9aph Terms & Conditions

1. Introduction

These Terms and Conditions (hereinafter referred to as the "Terms") constitute a legally binding agreement between you (the "Player", "User", or "you") and 9aph (hereinafter referred to as "9aph", "we", "us", or "our"), the operator of the online casino and sports betting platform accessible at 9aph.org and its associated mobile interfaces (collectively referred to as the "Platform").

By accessing, registering for, or using the 9aph Platform in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Responsible Gaming Policy, all of which are incorporated herein by reference. If you do not agree to these Terms in their entirety, you must immediately cease using the Platform.

2. Eligibility & Registration

2.1 Age Requirement

Access to and use of the 9aph Platform is strictly restricted to individuals who are at least twenty-one (21) years of age at the time of registration. This requirement is in compliance with applicable Philippine online gaming regulations administered by the Philippine Amusement and Gaming Corporation ("PAGCOR"). By registering, you represent and warrant that you are 21 years of age or older. 9aph reserves the right to request documentary proof of age at any time, including before processing any withdrawal.

2.2 Geographic Eligibility

The Platform is operated for and directed at players located in the Philippines. You represent that your use of the Platform is lawful in the jurisdiction from which you access it. 9aph makes no representation that the Platform is appropriate or available for use in locations outside the Philippines. Players accessing the Platform from restricted jurisdictions do so at their own risk and accept that 9aph is not liable for any consequences arising from such access.

2.3 Registration Requirements

To access the full features of the 9aph Platform, including placing wagers and making withdrawals, you must register a player account. During registration, you are required to provide accurate, current, and complete information, including:

• Your full legal name as it appears on a government-issued identification document;
• Date of birth confirming you are 21 years of age or older;
• A valid email address that you own and control;
• A valid Philippine mobile number;
• A secure password of your choosing, subject to minimum security requirements.

You agree to keep your registration information accurate and up-to-date at all times. Providing false, misleading, or incomplete information is a material breach of these Terms and may result in immediate account suspension, forfeiture of balances, and referral to appropriate authorities where required by law.

2.4 One Account Per Player

Each natural person may hold only one (1) active 9aph account. The creation of multiple accounts by a single individual — whether using different names, email addresses, device identifiers, or payment methods — is strictly prohibited. 9aph employs technical and manual measures to detect duplicate accounts. All duplicate accounts identified will be closed and any balances, including bonuses and winnings accumulated therein, will be forfeited.

3. Account Responsibilities

3.1 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. You agree to notify 9aph immediately upon becoming aware of any unauthorised access to or use of your account. 9aph will not be liable for any losses or damages arising from your failure to maintain the security of your account credentials. 9aph will never request your password through any communication channel.

3.2 Account Activity

You are responsible for all activity that occurs under your account, whether authorised by you or not. Transactions placed while your credentials are in use — regardless of whether such use is authorised — will be treated as binding wagers subject to these Terms. 9aph encourages all players to enable two-factor authentication to protect their accounts.

3.3 Account Verification (KYC)

9aph operates a Know Your Customer ("KYC") process in compliance with applicable Philippine anti-money laundering regulations. 9aph may request, at any time, one or more of the following documents:

• Government-issued photo identification (e.g., passport, national ID, driver's licence);
• Proof of address (e.g., utility bill, bank statement dated within 90 days);
• Proof of ownership of the payment method used for deposits;
• Source of funds documentation where required by applicable law.

Failure to provide satisfactory KYC documentation within the specified timeframe may result in temporary suspension of withdrawal privileges or, in serious cases, account closure. Funds held in accounts undergoing KYC review are not forfeited and will be returned to the player upon successful verification.

4. Deposits & Withdrawals

4.1 Accepted Payment Methods

9aph accepts deposits and processes withdrawals through the following payment channels: GCash, PayMaya, Bank of the Philippine Islands (BPI), Banco de Oro (BDO), Metrobank, and Visa-branded debit or credit cards. The availability of specific payment methods may change from time to time. The current list of available methods is displayed in your account dashboard.

4.2 Deposits

The minimum deposit amount is ₱100. Deposits are credited to your 9aph account balance immediately upon confirmation from the relevant payment provider. 9aph does not charge deposit fees; however, your payment provider may impose charges for which 9aph accepts no responsibility.

4.3 Withdrawals

The minimum withdrawal amount is ₱100. The maximum single transaction withdrawal is ₱500,000, subject to higher limits available for VIP account holders upon request. Withdrawals are processed to the same payment method used for the most recent qualifying deposit, where technically feasible, in accordance with anti-money laundering requirements. Withdrawal requests to GCash and PayMaya are typically processed within fifteen (15) minutes under normal operating conditions. 9aph does not charge withdrawal fees on standard GCash and PayMaya transactions.

4.4 Withdrawal Conditions

Withdrawals may only be made by the registered account holder to a payment method registered in their own name. 9aph reserves the right to withhold withdrawal processing pending completion of KYC verification, investigation of suspected fraud or bonus abuse, or in response to a law enforcement request. 9aph will communicate the reason for any withdrawal delay to the affected player within a reasonable timeframe.

5. Bonuses & Promotions

5.1 General Bonus Terms

All bonuses and promotional offers made available by 9aph are subject to specific wagering requirements and time limitations as described in the individual promotion terms. In the event of any conflict between individual promotion terms and these Terms, the individual promotion terms shall prevail with respect to that specific promotion.

5.2 Wagering Requirements

Bonus funds credited to your 9aph account must be wagered a specified number of times before they or any winnings derived from them may be withdrawn. The applicable wagering multiplier is stated in each promotion's specific terms. Game contributions toward wagering requirements vary by game type; live dealer games may contribute at a reduced rate compared to slot games.

5.3 Bonus Abuse

9aph reserves the right to refuse, withdraw, or reclaim any bonus where it reasonably determines that a player is engaging in bonus abuse, including but not limited to: the creation of multiple accounts to claim a bonus more than once; placing wagers exclusively on low-risk outcomes to satisfy wagering requirements without genuine game risk; using betting strategies that exploit bonus structures in a manner inconsistent with their intended purpose. In cases of identified bonus abuse, 9aph may close the player's account and forfeit all balances.

5.4 Welcome Bonus

New 9aph players who make a qualifying first deposit are eligible for the welcome bonus as described in the then-current welcome bonus promotion terms. The welcome bonus is only available once per player and per household. 9aph reserves the right to modify, suspend, or discontinue any promotion at any time with reasonable notice.

6. Game Rules & Fair Play

6.1 Game Rules

Each game available on the 9aph Platform is governed by its own individual rules, accessible from within the game interface. In the event of a conflict between individual game rules and these Terms, these Terms shall prevail except where game-specific rules expressly supersede a particular provision.

6.2 Random Number Generation

All outcome-determining processes in 9aph's non-live-dealer games use a certified Random Number Generator ("RNG") that has been tested and certified by an independent testing laboratory to produce statistically random and unpredictable outcomes. Return-to-Player ("RTP") percentages are displayed within each game's information panel.

6.3 Malfunctions

In the event of a technical malfunction, software error, or system failure that affects the outcome of a game, 9aph reserves the right to void the affected round and return the relevant stake to the player's account. Winnings generated from demonstrably erroneous game outcomes caused by software malfunction are not valid and may be voided by 9aph. 9aph will communicate any such voiding to affected players without unreasonable delay.

7. Prohibited Conduct

The following conduct is strictly prohibited on the 9aph Platform. Engaging in any prohibited conduct will result in immediate account suspension, forfeiture of balances, and where appropriate, referral to law enforcement or regulatory authorities:

• Providing false registration information or impersonating another person;
• Creating or using multiple accounts to circumvent any restriction, suspension, or bonus limitation;
• Colluding with other players to manipulate game outcomes, including in poker and live dealer games;
• Using automated software, bots, scripts, or other artificial means to interact with the Platform;
• Exploiting identified bugs, errors, or vulnerabilities in any game or Platform function;
• Engaging in or facilitating money laundering or any other financial crime through the Platform;
• Making chargebacks or payment reversals other than through 9aph's official dispute process;
• Threatening, abusing, or harassing 9aph support staff or other players;
• Accessing the Platform from a jurisdiction where such access is prohibited by applicable law.

8. Responsible Gaming

9aph is committed to promoting responsible gaming and takes its obligations under PAGCOR's responsible gaming framework seriously. We acknowledge that for a minority of players, gambling can become problematic, and we maintain the following tools and procedures to support player welfare.

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits from their account dashboard. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Session Time Reminders: Players may configure notifications that alert them when a set period of continuous play has elapsed.
• Loss Limits: Players may set a maximum net loss amount over a defined period. Once reached, the player cannot place further wagers until the period resets.
• Reality Checks: Periodic on-screen pop-ups displaying session duration and net position are available for all account holders.
• Self-Exclusion: Players may exclude themselves from the Platform for a minimum period of 30 days up to a maximum of 180 days, or request a permanent self-exclusion. Self-exclusion requests submitted through live chat take effect immediately.

Players seeking support with gambling-related concerns are encouraged to visit our Responsible Gaming page for additional resources. 9aph supports PAGCOR's responsible gaming initiatives and encourages players in distress to make use of available national support services.

9. Intellectual Property

All content on the 9aph Platform, including but not limited to software, game content, graphics, trademarks, logos, trade names, text, data, and interface design (collectively, "Platform Content"), is the exclusive property of 9aph or its licensed content providers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform Content solely for your personal, non-commercial use in connection with the Platform. You may not reproduce, distribute, modify, publicly display, reverse engineer, or otherwise exploit any Platform Content without the prior written consent of 9aph.

10. Limitation of Liability

To the fullest extent permitted by applicable law, 9aph, its officers, directors, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to your use of, or inability to use, the Platform or any service or content provided through it. This includes, without limitation:

• Loss of funds resulting from unauthorised access to your account due to your failure to maintain credential security;
• Loss of winnings or deposits resulting from technical malfunctions outside 9aph's reasonable control;
• Interruptions to service caused by scheduled or emergency maintenance;
• Losses arising from your reliance on information provided on the Platform;
• Any failure of third-party payment providers to process transactions in a timely manner.

Nothing in these Terms shall limit 9aph's liability for fraud, wilful misconduct, or any liability that cannot be excluded by applicable Philippine law. In all cases where liability cannot be excluded, 9aph's total aggregate liability to you shall not exceed the amount deposited by you in the calendar month in which the event giving rise to the claim occurred.

11. Privacy

9aph's collection, use, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. 9aph complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

12. Amendments to These Terms

9aph reserves the right to amend, modify, or update these Terms at any time. Material changes will be communicated to registered players via the email address on record and/or through a notice displayed upon login to the Platform. The amended Terms will take effect on the date specified in the notice, which will not be fewer than seven (7) days from the date of communication except where required by law or regulatory obligation to take effect immediately. Your continued use of the Platform after the effective date of any amendments constitutes your binding acceptance of the updated Terms.

13. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law principles. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall first be subject to an internal dispute resolution process managed by 9aph's customer support team. If a dispute cannot be resolved through internal channels within thirty (30) days, the parties agree to submit to the non-exclusive jurisdiction of the competent courts of the Philippines.

Players who have unresolved complaints regarding the fairness of a specific game outcome may request a review by submitting a written complaint to 9aph support. 9aph will respond to all formal complaints within ten (10) business days.

14. Contact Information

If you have questions, concerns, or complaints regarding these Terms or any aspect of the 9aph Platform, please contact our support team through any of the following channels:

• Live Chat: Available 24/7 through the in-app chat function for all registered 9aph players.
• Email: [email protected] — responses within one (1) business day for account inquiries and within ten (10) business days for formal complaints.
• FAQ: Common questions and answers are available at 9aph.org/faq.

These Terms were last reviewed and updated in January 2026 and supersede all previous versions. 9aph encourages all players to review these Terms periodically to stay informed of any changes.